Privacy Policy
This Privacy Policy explains how Calor Systems España, located at 28 Calle Colón, Valencia, Comunidad Valenciana, 46004, Spain, collects, uses, and protects your personal data when you use our online platform and services. Protecting your privacy is important to us, and we are committed to complying with applicable data protection laws, including the General Data Protection Regulation (GDPR).
1. Data Controller
The data controller responsible for your personal data is Calor Systems España, with its main office situated at 28 Calle Colón, Valencia, Comunidad Valenciana, 46004, Spain.
2. Personal Data We Collect
We may collect and process various types of personal data depending on how you interact with our site and services:
Information you provide directly: This includes information you give us when you request services, schedule appointments, ask for quotations, contact us, provide feedback, or otherwise interact with us. This may include your name, contact details (such as address, phone number, email address), and details about your heating system or service needs.
Information collected automatically: When you visit our site, we may automatically collect certain information about your device and usage patterns. This may include your IP address, browser type, operating system, referring URLs, pages viewed, and timestamps. This data helps us understand how our site is used and improve its functionality.
Information from other sources: We may receive information about you from third parties, such as business partners or service providers, in connection with the services we offer.
3. How We Use Your Personal Data
We use your personal data for specific purposes and based on defined legal grounds:
To provide and manage our services: To process your requests for boiler installation, maintenance, repair, heating system design, radiator services, energy efficiency consultations, sales, and hot water system services; to schedule appointments, communicate about service progress, and manage your account (Legal Basis: Performance of a contract).
To communicate with you: To respond to your inquiries, answer your questions, and provide customer support (Legal Basis: Performance of a contract or Legitimate Interests).
To send service updates and information: To inform you about changes to our services or terms, safety notices, and other essential service-related communications (Legal Basis: Performance of a contract or Legitimate Interests).
For marketing purposes: With your consent, or where permitted by law based on our legitimate interests, to send you information about our services, promotions, and relevant news. You can opt-out of marketing communications at any time (Legal Basis: Consent or Legitimate Interests).
To improve our site and services: To analyze usage trends, troubleshoot issues, and enhance the functionality and user experience of our online platform and the quality of our heating and HVAC services (Legal Basis: Legitimate Interests).
To comply with legal obligations: To meet legal, regulatory, or compliance requirements, such as tax obligations, or to respond to legal requests from authorities (Legal Basis: Legal Obligation).
To protect our rights and interests: To detect and prevent fraud, security breaches, or other harmful activities, and to establish, exercise, or defend legal claims (Legal Basis: Legitimate Interests).
4. Legal Bases for Processing
We process your personal data based on the following legal grounds under the GDPR:
Performance of a contract: Where processing is necessary for the performance of a contract with you or to take steps at your request before entering into a contract.
Legitimate Interests: Where processing is necessary for the purposes of the legitimate interests pursued by us or by a third party, except where such interests are overridden by your interests or fundamental rights and freedoms.
Consent: Where you have given clear consent for us to process your personal data for a specific purpose. You have the right to withdraw your consent at any time.
Legal Obligation: Where processing is necessary for compliance with a legal obligation to which we are subject.
5. Data Sharing and Disclosure
We may share your personal data with third parties in the following circumstances:
Service Providers: We may share data with trusted third-party service providers who perform functions on our behalf, such as IT services, hosting, payment processing, and professional advisors (e.g., legal, accounting). These providers are obligated to protect your data and process it only according to our instructions.
Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal data may be transferred to the acquiring entity.
Legal Requirements: We may disclose your personal data if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).
To Protect Our Rights: We may disclose your data when we believe it is necessary to protect our rights, property, or safety, or that of our customers or the public.
6. International Data Transfers
Your personal data may be transferred to, and stored at, a destination outside the European Economic Area (EEA) or the UK if necessary for the purposes outlined in this policy (e.g., if our service providers operate outside these regions). Where such transfers occur, we will ensure that your data is protected by implementing appropriate safeguards, such as Standard Contractual Clauses approved by the European Commission or the UK government, or by transferring to countries deemed adequate by the relevant authorities.
7. Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure, the purposes for which we process your personal data, and whether we can achieve those purposes through other means, and the applicable legal requirements.
8. Data Security
We have implemented appropriate technical and organizational measures to protect your personal data from unauthorized access, disclosure, alteration, and destruction. While we strive to protect your personal data, no method of transmission over the internet or electronic storage is entirely secure.
9. Your Data Protection Rights
Under the GDPR and applicable laws, you have certain rights regarding your personal data:
Right of Access: You have the right to request access to the personal data we hold about you.
Right to Rectification: You have the right to request that we correct any inaccurate or incomplete personal data we hold about you.
Right to Erasure (Right to be Forgotten): You have the right to request the deletion of your personal data under certain circumstances.
Right to Restriction of Processing: You have the right to request that we restrict the processing of your personal data under certain conditions.
Right to Data Portability: You have the right to receive the personal data you have provided to us in a structured, commonly used, and machine-readable format and have the right to transmit that data to another controller.
Right to Object: You have the right to object to the processing of your personal data in certain situations, particularly where we process it based on legitimate interests or for direct marketing purposes.
Right to Withdraw Consent: If we are processing your data based on your consent, you have the right to withdraw that consent at any time.
Right to Complain: You have the right to lodge a complaint with a supervisory authority, particularly in the Member State of your habitual residence, place of work, or where an alleged infringement of the GDPR occurred.
To exercise any of these rights, please contact us using the contact information provided below.
10. Cookies and Similar Technologies
Our site may use cookies and similar technologies to enhance your browsing experience, analyze site traffic, and for other operational purposes. Details about our use of cookies may be provided separately or within this policy.
11. Children's Privacy
Our online platform and services are not directed to individuals under the age of 16. We do not knowingly collect personal data from children under 16. If we become aware that we have collected personal data from a child under 16 without appropriate consent, we will take steps to delete that information.
12. Contact Us
If you have any questions about this Privacy Policy or our data protection practices, you may contact us at:
Calor Systems España
28 Calle Colón,
Valencia, Comunidad Valenciana, 46004,
Spain
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. We encourage you to review this page periodically for any updates. Any changes will become effective when the updated Privacy Policy is posted on our site.